Rochelle’s accepts Visa, Mastercard, Discover and American Express through our secure checkout.
Rochelle’s ships from St. Augustine, FL. We use UPS as our shipping carrier and therefore cannot ship to PO boxes. Tracking will be provided on all orders. All orders will be shipped the following business day through UPS ground shipping. For expedited shipping or to request a different carrier please contact us at [email protected]. For all ground orders under $100 there will be a shipping fee of $10.00 added to your order. Orders over $100 and within the contiguous US will ship UPS ground free of charge.
Undeliverable /Refused Shipments
Stolen packages are not our responsibility. Your package will be dropped at door unless you request signature for delivery. Please do so when you are checking out under the “additional information” box. The carrier will make three attempts to deliver your package. If those three attempts are not successful, the package will then be considered abandoned. If the items are returned to us we will provide you a store credit for the merchandise bought less the amount of original shipping. If the package is not returned to us you will be responsible for the abandoned package including the cost of the merchandise. If you decide to refuse any shipments from Oliver you are responsible for the original shipping charges to you (on both the original and return shipments). This amount will be subtracted from your merchandise credit.
International and Non-contiguous US Orders
Please contact us at [email protected]
If you are not completely satisfied with your purchase you may return merchandise within 7 days of receiving shipment for a full refund, exchange, or store credit. If within 7-14 days after postmarked receipt of shipment you can return merchandise for store credit, good for 1 year, or exchange only. Items must be unworn, unaltered, and free of damage with original tags still attached. We have the right to refuse an item if damaged. All sale items, accessories, jewelry, and swimwear are final sale and cannot be returned or exchanged. You are responsible for return shipping costs.
Where To Send Returns
104 Anastasia Blvd
St. Augustine, FL 32080